Parkonect: User Accounts

Parkonect User Accounts settings and access are managed in the Parkonect Admin portal.

• To adjust your personal account settings, use the Profile icon.
• To adjust a team member’s settings, use the Team dropdown menu.

Manage Users #

My Profile #

Users (internal and customers) can edit account password, contact information, or other personal data, by going to the Dashboard > Profile icon

• You can change your name, address, city, state, ZIP code, phone number, alert preferences, cell phone number, password, or email at any time.
• It is not necessary to add a vehicle to use your Parkonect system, but it is recommended.
• Checking Alert Via Email is recommended.
• It is not possible to change your username. If you are unsatisfied with your username, a new account must be created.
• You will be notified by email if your email address or password is updated.

Add/Edit Team Members #

To manage other users go to the Dashboard > Team > Users. From this menu, you may perform a search of users you are authorized to view. Search by:

• First or last name
• Username
• User type
• Customer
• Activity status.

You can select the user you would like to edit or you add a new one by clicking the “Add New User” button at the top right of the page.

•  Authorized users may deactivate a managed user at any time.
• It is possible to change a user’s password. It is not possible to change their username.
• You can only change users to a user type with fewer permissions than your user type.
• Check the garages or accounts you want a user to administer. Uncheck to remove privileges item by item.
• An email address may only be tied to one account at a time in the system.

Password Change #

Super Admins can update a user’s password by selecting Change Password next to the user’s name.

Enter a new password that meets all requirements:

• At least 8 characters
• A lowercase letter (a-z)
• An uppercase letter (A-Z)
• A number (0-9)
• A special character (!@#, etc.)
• Passwords must match

Click Update. The user will receive an email notification confirming the password change.

User Access Settings #

Active: Activates the account and allows the user to login. Uncheck to deactivate access but not delete the account.

Username: Login credential used to access the portal.

Customer: Sets the company the user can access. Depending on the selected User Type the account can be linked to certain Garages under the Company.

Account User Type: The User Type defines the access level of the user account. Read below for available options:

• Flash Admin:
  • An internal-only user account that has access to all garages but with certain limited read-only views.
  • Also has access to the Garage Log and the LPR Log to add or edit License Plates for parking sessions. See Flash Admin User Account for more details.

• Customer Administrator:
  • Has master permissions for all sites associated with a parking operator (and Parkonect customer).
  • Customer Administrators may control which sites any user type below them may supervise and edit.
  • A customer administrator can also activate and deactivate a site.
  • This user type also has access to the Garage Log and the LPR Log to add or edit License Plates for parking sessions.
  • Has access to the My Orders and Pre-Paid Validation pages for parking pass management.
• Garage Administrator:
  • Can view all logs, pull all reports and edit any garage-level settings, including monthly accounts and rate tables.
  • Also has access to the Garage Log and the LPR Log to add or edit License Plates for parking sessions.
  • Has access to the My Orders and Pre-Paid Validation pages for parking pass management.
• Parking Manager:
  • Can pull all reports and modify/add monthly accounts and cardholders.
  • Parking Managers cannot change any garage settings, including rate tables.
  • Has access to the Garage Log and the LPR Log to add or edit License Plates for parking sessions.
• Account Level users:
  • Only have access to specifically chosen monthly accounts for add/edit/review functionality.
  • These users have access to monthly/account-related reporting only and have no access to garage-level settings or financial information.
  • Parking operators can provide Account Level User access to their clients, such as residential property managers.
• Accounting:
  • Has full access to reports, no access to garage-level settings.
• Validator:
  • Users are limited to validating transient or providing parking passes (via Parkonect’s Parking Pass Generator – see Parking Pass Generator Manual separately).
  • Validator users are limited to the specific garage and validations that they are granted access to in their profile.
  • These users have no access to logs, reports or garage-level settings.
• Tenant:
  • These users are specific to Parkonect’s eCoupon function. Please refer to the eCoupon Book manual for further details.
• Remote Users:
  • Cannot change garage-level settings but may view logs, manually enter and validate parkers and run reports in real-time.
  • Also has access to the Garage Log and the LPR Log to add or edit License Plates for parking sessions.