---
title: HelpMeParker Configuration
description: "For basic information regarding HelpMeParker, please visit the main page for this configuration by [clicking here.](https://qa.flashparking.com/docs/helpmeparker/) There are two types of integrations for HelpMeParker: Basic Integration and Advanced Integration. Credentials must be requested for both types of integrations by email…"
url: "https://qa.flashparking.com/docs/helpmeparker-configuration/"
updated: "2023-11-02"
category: Configuration / Flash Admin Portal Configurations / Integrations Configurations
---

# HelpMeParker Configuration

For basic information regarding HelpMeParker, please visit the main page for this configuration by [clicking here.](https://qa.flashparking.com/docs/helpmeparker/)

There are two types of integrations for HelpMeParker: Basic Integration and Advanced Integration. Credentials must be requested for both types of integrations by email to [claudia.lopez@helpmeparker.com](mailto:claudia.lopez@helpmeparker.com) 

**Support Integration Request**

- Location Name
- Address
- Kiosk Name - Entry/Exit (note if monthly only)
- EMV/Swipe

**Advanced Support Integration Request**

- Location Name
- Address
- Kiosk Name - Entry/Exit (note if monthly only)
- EMV/Swipe

If also using the FlashAPI:

Admin Username: admin@[locationnamesupport.com]

Password: Flash123

Agent Username: agent@[locationnamesupport.com]

Password: flash123

### Basic HelpMeParker Configuration

(this is provided by HMP)

![](https://lh3.googleusercontent.com/CPMs7BChCoyKSyB6IQlm1EU8cz5Eu2CbXQ47jC8q7cQKhBg49dKRjnUTvUrrrkLPNfzpNbOVaG1b3bys7FMAWiX5kEjICfS1dCoadXtVhESQISfgznoe_AHvUPneAhcfCmnNom9igZmu2IAoi9D0HNc)

1. In the Admin Portal, navigate to the FlashPARCS tab

2. Navigate to the PARCS kiosk that will receive the credentials

3. Enter Credentials as provided by HelpMeParker

4. Enter http://my.helpmeparker.com for *Parker Call URL*

5. Save

### Advanced HMP/Flash API Configuration

1. Create Kiosks in the Portal Location.

2. Create the Advanced Customer Support Portal.

Client needs to confirm if the location should be connected to the *Operator Support Portal* or its own independent *Support Porta*l.

3. Create the users under the appropriate *Support Company* in Admin Portal (i.e Username: [HMP@supportportalname.com](mailto:HMP@supportportalname.com)).

The username must be unique per the support portal. Please do NOT create unique credentials for different locations under the same support portal.

4. Send the [Email Templates | Advanced Support Integration Request](https://flash-team.atlassian.net/wiki/spaces/SI/pages/3569745958/Email+Templates#Advanced-Support-Integration-Request) to [claudia.lopez@helpmeparker.com](mailto:claudia.lopez@helpmeparker.com)

5. HelpMeParker will respond with the SIP Credentials for each Kiosk.

6. Enter the HMP credentials at the Kiosk Level as you would in the basic configuration stepsabove.