---
title: "Parkonect: How Does Parkonect Prioritize Service Calls?"
description: "Our technicians have a morning meeting every day and triage scheduled calls based on urgency.    Priority is determined at that time and is primarily based on urgency/revenue loss.  - A low-priority example would be a location with 20 entry…"
url: "https://qa.flashparking.com/docs/parkonect-how-does-parkonect-prioritize-service-calls/"
updated: "2023-07-20"
category: Parkonect / Parkonect FAQs
---

# Parkonect: How Does Parkonect Prioritize Service Calls?

Our technicians have a morning meeting every day and triage scheduled calls based on urgency. 
 

Priority is determined at that time and is primarily based on urgency/revenue loss. 

- A low-priority example would be a location with 20 entry lanes with 1 of them being out of commission.
   
- A high-priority example would be a location with only 1 exit lane, and that exit lane being out of commission thus not collecting any revenue.

Once a service call has been scheduled, our team/technician will reach out to you on the date of service and provide an ETA if you've provided a contact name and number. Our support team will then provide an update via the support ticket and/or phone call as to the results of the service call.

Please email support@parkonect.com and provide a contact name and number for our technician to call/ text to keep you updated.

**Parkonect Support Number: 224-507-7408**

Please let us know if you have any other questions or needs.