---
title: "Parkonect: Lost Ticket Module "
description: "![](https://qa.flashparking.com/wp-content/uploads/2026/02/image-6.png) Lost Ticket fees are enabled to handle situations where a driver reaches the exit lane without their parking ticket. In most cases, the lost ticket fee is set to the facility’s **daily maximum rate**, though the final amount is…"
url: "https://qa.flashparking.com/docs/parkonect-lost-ticket-module/"
updated: "2026-02-13"
category: Parkonect / Parkonect Kiosk Related
---

# Parkonect: Lost Ticket Module 

![](https://qa.flashparking.com/wp-content/uploads/2026/02/image-6.png)

Lost Ticket fees are enabled to handle situations where a driver reaches the exit lane without their parking ticket.

In most cases, the lost ticket fee is set to the facility’s **daily maximum rate**, though the final amount is determined by the parking operator based on their pricing policy.

## Requirements

- Lost Ticket Module configuration 
- Selected Users:
  - Flash Admin
  - Super Admin
  - Garage Administrator
  - Parking Manager
  - Remote Center (can only send lost tickets)

## How it Works

The Lost Ticket button allows parkers who have lost their parking ticket to issue a temporary ticket at the kiosk with a preconfigured amount to be paid for.

Lost Ticket fees can also be sent to the lane by admins using the Garage Log in [PK Admin](https://secure.parkonect.com/Admin/Dashboard.aspx). Lost Tickets can be a*Fixed Amount*, or a calculated fee determined *By Entry Time*. 

Currently, validations can only be applied to Lost Tickets that were sent to the lane from the PK Admin Portal, and the Lost Ticket is a fee calculated by *Entry Time*. 

### Lost Ticket at Exit

Parkers walk towards the exit kiosk or POF and select the Press If Lost Ticket button.

![](https://qa.flashparking.com/wp-content/uploads/2026/02/image-7.png)

Pressing this button will bring the default lost ticket price selected in the Intercom Lost Ticket field in the Parkonect admin portal.

![](https://qa.flashparking.com/wp-content/uploads/2026/02/image-8.png)

### Use the Garage Log to send a Lost Ticket to the lane

1. Go to Garage > Garage Log
2. In the Lost Ticket section, select:
   - Fixed Amount: A preconfigured flat amount is presented to the driver. This field can be editable before sending to lane, see config guide below.
   - By Entry Time: A calculated fee presented to the driver based on the selected entry Date and Time
3. Select a Lane.
4. Press Send Lost Ticket.
   - Press OK on the confirmation message asking if you want to issue a Lost Ticket.
5. PK Admin Portal presents a confirmation message stating that the lost ticket has been sent to lane.

![](https://qa.flashparking.com/wp-content/uploads/2026/02/image-1.png)

![](https://qa.flashparking.com/wp-content/uploads/2026/02/image-2.png)

# Implementation

Check the [configuration page for Lost Ticket](https://qa.flashparking.com/docs/parkonect-lost-ticket-configuration/) for steps on how to configure.

## Related Reports 

- **Vend Detail**: Detailed vend activity, including Lost Tickets when selecting Exit.

![](https://qa.flashparking.com/wp-content/uploads/2026/02/image-3-1024x218.png)

- **Closed Transient Ticket report**

![](https://qa.flashparking.com/wp-content/uploads/2026/02/image-5-1024x205.png)

- **Manual Logins/Logout**

![](https://qa.flashparking.com/wp-content/uploads/2026/02/image-4-1024x155.png)