---
title: "Parkonect: User Accounts"
description: "Parkonect User Accounts settings and access are managed in the [Parkonect Admin portal](https://secure.parkonect.com/). - To adjust your personal account settings, use the **Profile**icon. - To adjust a team member’s settings, use the **Team**dropdown menu. ![](https://qa.flashparking.com/wp-content/uploads/2023/07/image-83-1024x130.png) ## Manage Users ### My…"
url: "https://qa.flashparking.com/docs/parkonect-user-settings/"
updated: "2026-10-14"
category: Parkonect / Parkonect Dashboard
---

# Parkonect: User Accounts

Parkonect User Accounts settings and access are managed in the [Parkonect Admin portal](https://secure.parkonect.com/).

- To adjust your personal account settings, use the **Profile**icon.
- To adjust a team member’s settings, use the **Team**dropdown menu.

![](https://qa.flashparking.com/wp-content/uploads/2023/07/image-83-1024x130.png)

## Manage Users

### My Profile

Users (internal and customers) can edit account password, contact information, or other personal data, by going to the Dashboard > Profile icon

![](https://qa.flashparking.com/wp-content/uploads/2023/07/PK-my-profile-1024x516.png)

- You can change your name, address, city, state, ZIP code, phone number, alert preferences, cell phone number, password, or email at any time.
- It is not necessary to add a vehicle to use your Parkonect system, but it is recommended.
- Checking Alert Via Email is recommended.
- It is not possible to change your username. If you are unsatisfied with your username, a new account must be created.
- You will be notified by email if your email address or password is updated.

### Add/Edit Team Members

To manage other users go to the Dashboard > Team > Users. From this menu, you may perform a search of users you are authorized to view. Search by:

- First or last name
- Username
- User type
- Customer
- Activity status.

![](https://qa.flashparking.com/wp-content/uploads/2023/07/image-119-1024x394.png)

You can select the user you would like to edit or you add a new one by clicking the “**Add New User**” button at the top right of the page.

-  Authorized users may deactivate a managed user at any time.
- It is possible to change a user’s password. It is not possible to change their username.
- You can only change users to a user type with fewer permissions than your user type.
- Check the garages or accounts you want a user to administer. Uncheck to remove privileges item by item.
- An email address may only be tied to one account at a time in the system.

### Password Change

Super Admins can update a user’s password by selecting **Change Password** next to the user’s name.

![](https://qa.flashparking.com/wp-content/uploads/2023/07/image-120-1024x108.png)

Enter a new password that meets all requirements:

- At least 8 characters
- A lowercase letter (a-z)
- An uppercase letter (A-Z)
- A number (0-9)
- A special character (!@#, etc.)
- Passwords must match

![](https://qa.flashparking.com/wp-content/uploads/2023/07/image-121-1024x805.png)

Click **Update**. The user will receive an email notification confirming the password change.

![](https://qa.flashparking.com/wp-content/uploads/2023/07/image-122-1024x400.png)

Notes

- Only Super Admins can change user passwords.
- Previously used passwords cannot be reused.

## User Access Settings

![](https://qa.flashparking.com/wp-content/uploads/2023/07/image-85-566x1024.png)

**Active**: Activates the account and allows the user to login. Uncheck to deactivate access but not delete the account.

**Username**: Login credential used to access the portal.

**Customer**: Sets the company the user can access. Depending on the selected User Type the account can be linked to certain Garages under the Company.

**Account User Type**: The User Type defines the access level of the user account. Read below for available options:

- **Flash Admin**:
  - An internal-only user account that has access to all garages but with certain limited read-only views.
  - Also has access to the Garage Log and the LPR Log to add or edit License Plates for parking sessions. See [Flash Admin User Account](https://qa.flashparking.com/docs/parkonect-flash-admin-user-type/) for more details.

- **Customer Administrator**:
  - Has master permissions for all sites associated with a parking operator (and Parkonect customer).
  - Customer Administrators may control which sites any user type below them may supervise and edit.
  - A customer administrator can also activate and deactivate a site.
  - This user type also has access to the Garage Log and the LPR Log to add or edit License Plates for parking sessions.
  - Has access to the My Orders and Pre-Paid Validation pages for parking pass management.
- **Garage Administrator**:
  - Can view all logs, pull all reports and edit any garage-level settings, including monthly accounts and rate tables.
  - Also has access to the Garage Log and the LPR Log to add or edit License Plates for parking sessions.
  - Has access to the My Orders and Pre-Paid Validation pages for parking pass management.
- **Parking Manager**:
  - Can pull all reports and modify/add monthly accounts and cardholders.
  - Parking Managers cannot change any garage settings, including rate tables.
  - Has access to the Garage Log and the LPR Log to add or edit License Plates for parking sessions.
- **Account Level users**:
  - Only have access to specifically chosen monthly accounts for add/edit/review functionality.
  - These users have access to monthly/account-related reporting only and have no access to garage-level settings or financial information.
  - Parking operators can provide Account Level User access to their clients, such as residential property managers.
- **Accounting**:
  - Can be restricted to specific locations (select individual garages or check "Select All Locations"; existing Accounting users retain access to all locations).
  - Has full access to reports with no access to garage-level settings.
- **Validator**:
  - Users are limited to validating transient or providing parking passes (via Parkonect’s Parking Pass Generator – see [Parking Pass Generator Manual](https://qa.flashparking.com/docs/parkonect-parking-pass-generator-tenant-pdf-user-manual/) separately).
  - Validator users are limited to the specific garage and validations that they are granted access to in their profile.
  - These users have no access to logs, reports or garage-level settings.
- **Tenant:**
  - These users are specific to Parkonect’s eCoupon function. Please refer to the eCoupon Book manual for further details.
- **Remote Users**:
  - Cannot change garage-level settings but may view logs, manually enter and validate parkers and run reports in real-time.
  - Also has access to the Garage Log and the LPR Log to add or edit License Plates for parking sessions.