Yes, but the license plate must set as required for all Reservation providers. If an license plate is not added to the reservation and the parker is also an autopay user, they could be doubled-charged.

• Express Pay is not supported for valet operations when vehicles are parked inside a PARCS garage.
• If a valet customer with AutoPay enabled enters through an LPR lane, the system will start an Express Pay session and apply the standard PARCS rate. Since valet services also bill the customer, this creates a risk of double billing.
• Express Pay cannot be used to pay for a valet-issued ticket.

This non-compatibility applies to:

• Parkonect with the Valet Hiker module
• Flash PARCS with PARCS Access

Note: There is a Valet API available with Parkonect that is ready for alpha location testing. Reach out to Parkonect Product team if the location is interested in being a test site. 

Yes. In Flash PARCS, a Non-Burnable Coupon can be converted into a reusable QR code. You can set a maximum number of uses and define the applicable logical zone where the discount applies.

Yes, if using Nested Enforcement for transients can you charge a user an additional fee for parking in a specific parking area (e.g., VIP or premium zones) and the updated rate can be paid via Express Pay.

Gift cards issued by major card networks (Visa, Mastercard, American Express) are accepted with Express Pay.

Yes, Express Pay provides a digital ticket with a QR code that can be scanned on a door reader for access. If utilizing Hybrid or Free Flow mode with Parkonect, and choose not to sign up for Express Pay, the POF allows you to look up your License Plate for payment.

No, Express Pay can’t be started if the driver entered with a reservation. All overage fees must be paid at a kiosk (POF or exit). 

Yes! Express Pay provides a digital ticket via SMS and there’s a link to apply a discount. Both Flash PARCS and Parkonect Validation and coupon barcodes can be scanned to apply a discount. 

DTC vs. Express Pay

While there are several differences between DTC and Express Pay, the primary distinction is when payment is processed.

• DTC (Digital Ticket Checkout): Payment is completed before exit, similar to a traditional Pay-on-Foot kiosk.
• Express Pay: Payment is triggered at the moment the vehicle exits, when the license plate is captured.

User Process and other differences

DTC:

• User scans the QR code on their paper ticket.
• Payment is completed before exit (LPR not required).
• Driver receives a digital ticket QR code, and must exit before the grace period.
• At exit, driver scans either the digital ticket or the original paper ticket.
• DTC supports Apply/Google Pay for stored cards.

Express Pay:

• Relies on LPR for entry/exit.
• Session can start anytime; payment is auto-processed at exit.
• Supports plate enrollment for autopay.
• Express Pay does not support Apple/Google Pay for stored cards.

Yes. A digital receipt is sent to the email address associated with your Express Pay account.

No. Express Pay registration does not offer the option to add a credit card via Apple/Google/Samsung Pay.

If the payment method on file is declined, the driver receives an automatic SMS notifying them of the failed payment. The message includes a link to update the payment method and pay the outstanding balance.

For autopay users, entry gates will still vend on their next visit to an Express Pay garage. However, they will receive an automatic SMS stating that a session could not be started. To begin a new session, they must manually update their payment method.

Express Pay cannot be used again until the outstanding balance is resolved, so users are only allowed one failed payment. 

During an Express Pay session, users can update or add a new payment method at any time before exiting. When manually starting a session, they can also add or edit license plates.

No, the only way to delete a credit card is through your ParkWhiz account, either in the mobile app or at www.parkwhiz.com. If a card is removed after an Express Pay session has started, the card used for that session will automatically be added back to the account once the driver exits. This prevents a loophole of allowing a failed payment.  

No, Express Pay currently does not provide a Rate Estimate to the user. This is currently in developement and will be available in the future. The digital ticket does instruct the driver to “See onsite signage for rates.”

Yes! Session Cancellation is now an option for Express Pay users. All Express Pay users have the option to cancel the Express Pay session, which unlinks the transient ticket from their Express Pay account. A Transient ticket QR code is still provided to the driver to use on exit, validate, POF, or a ped door access. 

When using a rental or temporary vehicle, the Express Pay enrollment process allows you to mark the license plate as temporary.

• Temporary plates cannot be enrolled in autopay.
• They will appear in the user’s Vehicle list.
• To remove a temporary vehicle, the user must delete it from their ParkWhiz account via the mobile app or the website.

If a parker is driving a temporary or rental vehicle and uses Express Pay for a one-time payment without selecting the “Temporary Vehicle” option, the license plate will be added to their account linked to their mobile number.

If another driver uses the same vehicle at an Express Pay garage, they may receive an SMS notification if the location has Proactive Comms enabled.

If the original driver enrolled in autopay for that temporary vehicle, subsequent drivers using the same vehicle could trigger automatic charges at Express Pay garages.

Removing a Vehicle from an Account

The user can remove the vehicle by:

• Log into their ParkWhiz account via the mobile app or at www.parkwhiz.com.
• Delete the vehicle from the list of Saved vehicles.
• Or visit www.parkwhiz.com/pay-by-plate/vehicles to edit the list of vehicles associated with Express Pay.
• Select the license plate, check the Temporary Vehicle box, and saving. This marks the vechicle as temporary but does not delete it from the account. 

No. The rate is assigned based on the entry ticket and Express Pay users will receive the active rate at the facility.

Yes. In Flash PARCS, Express Pay can be configured for certain Logical Zones while others remain standard. Campus Mode is supported in Looker reporting, unless the Logical Zones require separate merchant accounts.

No. Express Pay is configured at the location level and can’t be disabled for specific lanes. Just not installing LPR on specific lanes would bypass the use of Express Pay.

If the new car isn’t registered with Express Pay, the system won’t recognize it, and a session won’t start. You’ll need to pay manually at the exit or register the new vehicle.

Yes, you can have multiple license plates listed on your ParkWhiz account enrolled in autopay, but an Express Pay user can only have one open session at a time.

Yes, the same license plate can be listed under multiple ParkWhiz accounts, and all account holders will be able to use Express Pay (one-time payment) for that vehicle. However, a license plate can only be enrolled in Autopay under a single account.

Offsite registration isn’t supported by ParkWhiz, to register or start an Express Pay session, the parker must first enter the garage and have their license plate captured by LPR.

Offsite registration is supported through the ParkMobile app “Camera Parking” feature.

Yes, a parker can log into their ParkWhiz account and add or delete vehicle license plates and credit cards on file. Removing them from ParkWhiz account, removes them from auto-populating for an Express Pay session. 

Yes. Express Pay requires a cell signal to receive text messages and an internet connection to manually start a session. If cell connectivity is limited inside the garage, customers should be instructed via signage to start their Express Pay session or check text messages during their stay, in an area with better reception.

If the garage is online at entry (before going offline):

• The system matches the license plate and creates the Express Pay session.
• If the garage later goes offline before the driver exits, the session is already “taken over.”
• At exit, the gate will vend, and when the site reconnects, the session is processed normally.
• The driver may receive a delayed text message confirming session closure, but charges are still based on the actual exit time.

If the garage is offline at entry (no internet connection at the time of entry):

• The driver may still be let in via auto-enroll plate recognition.
• However, because the garage cannot connect to the cloud to match the session, Express Pay cannot complete properly.
• If the site is still offline when the driver exits, the system will not recognize the session and the driver will be stopped at the gate for payment. 

No. Flex Operating Modes –Full Control, Hybrid, and Free Flow are only available with Parkonect.

Hybrid and Free Flow allow the entry gate to automatically vend on a successful LPR read, so drivers skip kiosk interaction. The license plate read serves as the “ticket,” removing the need to press a button or pull a ticket at entry.

Full Control keeps gates down at entry and requires kiosk interaction, except for registered Auto-Pay users who still receive an automatic vend. At exit, gates vend automatically for both Auto-Pay and one-time Express Pay users.

Flash PARCS by default functions exclusively in Full Control mode and doesn’t offer the option to switch to other modes.

• If the parker entered their plate incorrectly, they can simply correct the plate and the session will be able to start successfully. 
• If the issue is LPR misread the plate, the Express Pay won’t be able to start. If it is a Parkonect location, it is possible to edit the plate read to the correct license plate in the Parkonect Admin portal, but this would require the user reaching out to the location operator or Flash support. 

On-site signage is used to indicate that Express Pay is available at a facility, so drivers know before starting their session. Express Pay labeling is not available through the ParkWhiz app or website at this time.

No, we are only implementing Express Pay with Vision.

No. Gates are always required.

No, new signs will need to be created with new beacon QR Codes.