Main doc: Flash Valet Monitors // config doc: Valet Monitor Configuration
The following scenarios follow the process for Transient, Monthlies and Residents with Walkup, SMS and POF requests for each.
Transient #
Walkup Request #
(Runner Mode: Simple) #
For Transient Walkup, customers request their vehicle directly at valet stand, the valet is informed of the request and marks the vehicle as Active, this prompts the vehicle to only appear under the In Retrieval column in the screen after the vehicle is delivered to the customer it is cleared from the screen when the valet marks the vehicle as Done.
(Runner Mode: Advanced) #
For this mode, ticket does appear on the screen, and also stays on “Pulling Ticket” loading screen in the Flash Valet app.
SMS Request #
(Runner Mode: Simple) #
The customer requests their vehicle via SMS which brings up the Accept or Reject notification for the valet. At the Monitor Screen the ticket is placed temporarily in the Pending Acceptance tab until the valet accepts the request. If the Valet rejects the vehicle request then it is removed from the Pending Acceptance column.
After accepting the request, the ticket is moved to the Active tab in the FlashValet app, and over to the In Retrieval column in the Monitor Screen.
(Runner Mode: Advanced) #
Advanced Runner Mode is compatible with this feature. There are no differences in how the tickets and the wait time are displayed.
POF request #
(Runner Mode: Simple) #
When the customer pays at a POF their vehicle is automatically requested. Their ticket is shown at the Pending Acceptance column in the Monitor until the Valet accepts or rejects the vehicle request. If accepted, the ticket is then placed in the In Retrieval column and only moved to Ready if the Valet uses the Contact Customer feature in the app.
Note: for more information on the Contact Customer option please check the next section.
(Runner Mode: Advanced) #
For Advanced Runner Mode, the process remains the same, with the customer paying for their ticket at a POF and a prompt in the FlashValet app to assign a valet as a runner, which works by scanning the Employee Barcode tag.
Monthly #
Walkup Request #
(Runner mode: Simple) #
For monthly walkup, parkers request their vehicle with the valet, which pulls the ticket moving it to the In Retrieval tab.
The timer starts counting and changes colors every ten minutes if ticket is not completed or the customer is not notified and moved to the Ready tab.
Runner Mode: Advanced #
For Walkups in Advanced Runner Mode the process remains the same.
SMS Request #
(Runner Mode: Simple) #
The Parker requests their vehicle through SMS, notifying the Valet with the Accept or Reject notification and the ticket placed in the Pending Acceptance tab on the URL Scope, after accepting the ticket it is moved to the Active tab in the Flash Vaet app and to the In Retrieval tab in the URL Scope.
Runner Mode: Advanced #
For this runner mode, the process remains the same except for the Assign notification to the Valet at the moment of parker’s request.
POF Request #
(Runner Mode: Simple) #
For this mode, parker requests their vehicle at a POF station using their Flash Valet Customer Name tag (FVCN), the Valet receives the notification and accepts or rejects it, when accepted the ticket is moved to the In Retrieval tab in the URL Scope pending for vehicle pick up.
Runner Mode: Advanced #
For this runner mode, the process remains the same, with the Valet being notified of the request at the POF by the parker, and a message to assign the vehicle to a runner in the Flash Valet app.
- A monthly that scans their credential at a POF automatically requests their vehicle
Resident #
Walkup Request #
(Runner Mode: Simple) #
The process for Resident Walkup remains the same as any transient, in that the parker approaches the Valet or Valet stand and requests their vehicle directly. The ticket is moved by the valet the Active tab and is placed in the In Retrieval tab in the URL Scope, until the vehicle is retrieved by the parker.
Please note that the color status scenarios for the In Retrieval wait time are maintained in this instance as well.
SMS Request #
(Runner Mode: Simple) #
Parker requests their vehicle which prompts the Valet with the Accept or Reject notification on the Flash Valet app, this can then be seen in the Pending Acceptance tab in the URL scope, after acceptance the ticket is moved to the Active tab in the app and the In Retrieval tab in the URL scope until the parker retrieves the vehicle and the ticket is processed by the Valet.
Runner Mode: Advanced #
For this runner mode, the process remains the same except for the Assign notification to the Valet at the moment of parker’s request.
POF Request #
(Runner Mode: Simple) #
Parker aproaches POF station and requests vehicle by using their assigned tag, Valet is then notified with an Accept or Reject notification which shows in the Pending Acceptance tab, after acepting the ticket is then moved to the In Retrieval tab where it remains until its retrieval by the parker and the processing of the ticket.
Runner Mode: Advanced #
For this runner mode the process remains the same, except for the notification the valet to assign the runner for the vehicle once the vehicle request is accepted.
Color Codes #
For each of these processes, vehicles destined for the In Retrieval tab and the Ready tab will start a count from zero marking the time since they were placed in these tabs, they will also show a color code depending on how much time they have stayed in these tabs. The Ready tab can only be used when notifying the customer, the Valet can notify the customer at the time of retrieving the vehicle using the Contact Customer feature, for this case the ticket is placed under the Ready tab with a corresponding color depending on the Wait Time for the vehicle.
- Green is the default color when selecting to contact the customer, as the ticket is moved to the Ready tab and wait count begins. Please note that this initial color is only displayed in the Ready tab.
- The ticket changes to Yellow after approximately six minutes have passed without the ticket being marked as Done..
- The ticket changes to Red after approximately 10 minutes, indicating that the vehicle has yet to be retrieved by the parker.
In Retrieval Tab
Ready Tab
All that’s left to do is to mark the ticket as Done when the customer retrieves the vehicle.