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Parkonect: Tenant Vouchers Module

2 min read

AKA: E-Tenant Portal, Resident Voucher Portal, E-Coupon Portal, eCoupon

CPQ InfoSAAS-eCOUPON-PK
Dev TaskRequires custom Dev (to build UI for portal)
Configuration AccessSuper Admin
Firmware Version RequirementLatest PK Firmware version recommended
Known Limitationsn/a
Also known asE-Tenant Portal, Resident Voucher Portal, eCoupon
Sales and Marketing Assetsn/a
L&D CourseParkonect | Software Modules (Pt 2)

This module allows tenant accounts to be created in the Parkonect Admin Portal. Once set up, tenants can access the Tenant Portal to purchase validations and send them electronically to their guests.

Requirements #

  • Development request to enable the module.
  • Tenant user account.
  • One validation type configured.

How it Works #

Tenants access the vouchers at a custom portal at:

https://secure.parkonect.com/Vouchers/Login.aspx?garageid=###

Note

Replace “###” with the unique garage ID. Each garage has a dedicated link to the Vouchers Portal.

The tenant can buy parking vouchers for guests via the portal. The QR code received can then be shared with the guests through SMS, email, or print. When exiting, guests scan the QR code; a ticket must be pulled upon entry.

Example of custom Tenant Voucher portal:

Purchase page
Voucher QR Code

For steps on how to purchase and send vouchers, refer to the Tenant Portal Voucher User Guide.

Voucher Delivery (Email & SMS) #

When a voucher is sent, the driver receives it via email or SMS. The message includes the voucher QR code for redemption, the tenant’s email, and the location name where the voucher can be used.

Email example
SMS example

Implementation #

Enable Tenant Vouchers Module #

  1. Log in to the Parkonect Admin portal.
  2. Select Parkonect from the top menu > Modules.
  3. Select the Garage from dropdown menu.
  4. Enable the Tenant Vouchers flag.
  5. Click on Update.

Create a Validation for Tenant Vouchers #

Only a single validation type is allowed for this module.

  1. Select Garage Settings > Validations tab > Add Validation.
  2. Enter Validation prefix, must begin with “V” ie: V24HRTEN
  3. Check Active to enable use.
  4. Select Tenant Voucher – Auto Generated option.
  5. Enter Promotion Type details to set the discount.
    1. Rate Sheet: Use to link voucher to specific Rate, could be used to apply “Specials”.
    2. Percent Off: Enter 100 for a full validation.
    3. Dollars Off: Flat rate discount.
    4. Time Off: Enter time as minutes.
  6. (Optional) Select Multi Validation Enable to allow for multiple validations to be used.

Tenant Portal Validation example:

Set Tenant Voucher Amount #

  1. Go to Garage, then select Other.
  1. In the Vouchers section:
    1. Select Tenant Voucher.
    2. Set the Tenant Voucher Amount (this is the amount tenants will pay in the portal).
  2. Click Update.

Create a Tenant User #

The tenant needs a user account set up to access the Tenant Portal.

  1. Select the Team tab from the top menu > Users.
  1. Click Add New User.
  2. Enable the Active flag.
  3. Fill out the required information:
    1. Username.
    2. Password.
    3. First Name.
    4. Last Name.
    5. Address (optional).
    6. Email.
  4. Set the User Type as Tenant.
  5. Select the Customer.
  6. Assign a Garage.
  7. Save User.

Bulk User Import #

New users can be bulk imported from an Excel spreadsheet.

Manually Adding Vouchers to Tenant Accounts #

Garage Managers can manually add vouchers to tenant accounts, but these will not be charged to the tenant. Use this feature with caution.

Note

Once vouchers are manually added, they cannot be removed.

  1. Go to Apply Vouchers.
  2. Select the Garage.
  3. Enter the Tenant’s information and click Search.
  4. In the Quantity field, enter the number of vouchers to be added to the tenant’s account.
  5. Add.

Applying Vouchers in Bulk #

Vouchers can be mass-applied to all tenants in the selected garage.

  1. In the Apply Vouchers to All Tenants for Selected Garage field, enter the amount to be applied to all tenants in the garage.
  2. Apply.

Note

This action cannot be undone.

Reports #

  • Validation Summary Report
  • Open Voucher Report
  • Voucher Administrator Issuance Report
  • Voucher History Report

Notes #

  • Once manually applied, vouchers cannot be removed from an account.
  • Vouchers are not compatible with Pay on Entry/Prepay.
  • Vouchers are single-use: once redeemed, they cannot be applied to another transient ticket.
  • Vouchers do not replace the transient ticket; they are scanned as a chaser at the Exit kiosk.
  • Vouchers can be applied to LPR-linked transient tickets.
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