Parkonect: Hotel Pass Recovery or Edit

HOTEL PASS RECOVERY #

If a guest misplaces a pass or the pass needs to be updated, the recovery feature can be used.

Recover Pass #

1. Log into https://secure.parkonect.com/hotelportal/
2. Click the “Recover” button (as shown below)
3. Enter the Last Name and Room Number.
4. Click Search.

NOTE: When using the Recover button, it is required to enter last name and room number.

Under “Recover”, enter last name and room number then click search

Modify Information  #

Fields that can be edited:

• End Date – this can only be changed to a date in the future… no rollbacks allowed.
• Room Number
• Email
• Cell

Modify information

Reissue Pass #

Select the method of how you want to reissue the pass by clicking the appropriate button:

• Email Barcode
• Text Barcode
• Print Barcode

Reissue pass by clicking the appropriate button